Busy signal at Volusion

Volusion just came out with a new release of their shopping cart software. I wanted to blog about it – but I also wanted to ask them about whether bandwidth-based pricing in hosted e-commerce (which they use) is inherently misleading. Some people have reported significant surcharges for “exceeding their bandwidth allocation” – are they just anomalies? What percentage of Volusion’s clients pay an additional bandwidth charge every month? Do any users at the lowest tiers not pay surcharges? When I didn’t receive a response for five days, I thought I’d check the ticket, but found that it had been closed with no acknowledgement! When I pressed them on the issue, they deleted the ticket. It’s almost as though they’re dodging the issue. Hmm…..