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E-Commerce Times
E-Commerce Times: the E-Business and Technology Super Site

Just Showing Up Won't Capture Federal Cloud Business
The observation that "80 percent of life is just showing up," generally attributed to comedian Woody Allen, has morphed into the admonition that "80 percent of success is just showing up." However, it appears that vendors who just show up with a generalized approach to marketing cloud technology to federal government agencies likely won't attract much business.

Google's MVNO Approach May Show Up Carriers
Google on Monday confirmed that it plans to launch a mobile virtual network operation, or MVNO, later this year. Google Senior Vice President Sundar Pichai, who heads up operations for Android and Chrome, commented on the undertaking in a Q&A following his keynote address at Mobile World Congress in Barcelona, Spain. Google in essence will provide the same service as a wireless carrier.

Ericsson Petitions ITC to Ban Infringing iPhones, iPads
Ericsson last week filed patent claims against Apple both with the U.S. District Court for the Eastern District of Texas and the U.S. International Trade Commission. "Our suits filed yesterday assert 41 different patents," said Ericsson spokesperson Kathy Egan Wummer. "Of those, 14 are at issue in the ITC and the district court; the other 27 are at issue only in the district court."

CPQ's Time to Shine
Last month, Salesforce Ventures, Salesforce's corporate investment group, swung into action. They led a Series B round of funding that garnered US$41 million for Apttus, a high-flying CPQ vendor. Salesforce Ventures also participated in SteelBrick raising a series B round of $18 million. That's two CPQ vendors that Salesforce has taken an interest in. The question is, why?

FCC Comes Through on Net Neutrality
The FCC has adopted new open Internet rules by a 3-2 vote along party lines. The rules, which affect both wired and wireless access, prohibit broadband providers from unreasonably interfering with efforts of consumers and edge providers to reach each other. The Internet is "simply too important to be left without rules and without a referee on the field," said FCC Chairman Tom Wheeler.

Report: Most Insurance Customers Are Fed Up
If you dislike your insurance company, you are not alone: Worldwide, less than 30 percent of consumers have positive experiences in dealing with their insurers, according to Capgemini's World Insurance Report 2015. North America saw the largest decline in satisfaction -- 8.3 percentage points. Positive customer experience ratings for Generation Y fell the most in North America -- 10.9 percent.

Government Spies Came Up Dry, Says Gemalto
SIM card maker Gemalto, whose networks reportedly were breached by hackers from the United States National Security Agency and the UK's GCHQ, on Wednesday said the spies got nothing. The hackers stole cryptokeys for millions of SIM cards, according to The Intercept, which cited documents released by NSA whistle-blower Edward Snowden. Gemalto denied any SIM cryptokeys had been stolen.

Customer Tech Support: Don't Go It Alone
You may have heard of a company called Geek Squad, but what about PlumChoice or SupportSpace? Even if you don't know their names, you may very well be doing business with them right now. Who are they? PlumChoice, SupportSpace are both relatively small companies that do business with larger companies, providing top-shelf tech support services to customers.

Court Sticks It to Apple in $533M Patent Case
Apple must pay patent licensing firm Smartflash US$532.9 million for infringing three patents. U.S. District Judge Rodney Gilstrap, who presided over the case in Tyler, Texas, ordered Apple to pay the penalty after a federal jury in Texas found that the company's iTunes software infringed on the patent holder. That jury took eight hours to decide Apple willfully used Smartflash's patents without consent.

Net Neutrality: All Over but the Shouting?
After well over a year of bitter, often highly partisan debates, and despite dissension within its ranks and opposition from industry groups, the United States Federal Communications Commission is expected on Thursday to vote in favor of rules enforcing Net neutrality. The commission wants to regulate ISPs like common carriers under Title II of the Communications Act of 1934.

Yahoo CISO, NSA Chief Slug It Out Over Security Backdoors
Yahoo CISO Alex Stamos on Monday confronted NSA Director Adm. Mike Rogers over the United States government's plan to require built-in backdoors in hardware and software made by American companies. The exchange took place at the New America Foundation's cybersecurity conference. Building backdoors into cryptography is "like drilling a hole in the windshield," Stamos said.

Relax, You're Surrounded
I don't know how many old movies there are in which the good guys say, "You're surrounded, come out with your hands up!" Somehow being surrounded is a bad thing -- or at least it was -- until it became a hot trend in the back office. Let me explain. Surrounding legacy systems, such as conventional ERP, is proving to be a good idea for a bunch of reasons.

FTC, Private Sector Lock Horns Over Consumer Data Protection
The major headline hacking event of 2014 involved data theft at a highly visible enterprise: Sony Pictures. Perhaps just as significant in e-commerce security was a 2014 federal court ruling which allows the FTC to continue penalizing commercial firms for failure to protect consumer data from hackers. That decision has been challenged, and in early March the FTC and its opponent will square off in court.

Google Pads Its Wallet
Google on Monday announced a two-pronged thrust to beef up its efforts in the mobile wallet arena. It has struck agreements with Verizon Wireless, AT&T Mobility and T-Mobile to preinstall the Google Wallet app, including its tap-and-pay functionality, on Android phones the carriers will offer later this year in the United States. The devices must run KitKat or later.

Apple to Sink $1.9B in Green Data Centers in Europe
Apple on Monday announced a plan to build two new data centers in Europe -- one in Ireland and the other in Denmark. Apple plans to spend $1.9 billion on the project -- its largest European investment to date. The new facilities will power its online services including the iTunes Store, App Store, iMessage, Maps and Siri. The project will create hundreds of new jobs.


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