The Positivity Blog discusses a handful of Mr. Penney’s most positive and energizing quotes.
“We get real results only in proportion to the real values we give.”
“A merchant who approaches business with the idea of serving the public well has nothing to fear from the competition.”
“It is the service we are not obliged to give that people value most.”
“Courteous treatment will make a customer a walking advertisement.”
“The well-satisfied customer will bring the repeat sale that counts.”
Want to be rich? Be like Mr. Penney.